Terms of Use

General contractual provisions

1. conclusion of contract, terms of payment: The contract between the tenant and landlord is deemed to be concluded with the dispatch of the booking confirmation. The down payment and the balance payment are recorded in the contract.

2. ancillary costs: the ancillary costs (such as electricity, heating, etc.) are included in the rental price unless they are expressly stated in the contract. Incidental costs not included in the rental price will be settled at the end of the rental period and must be paid before departure. Government charges such as visitor's tax are not included in the rental price and will be shown separately on the invoice. If the number of persons changes after the booking, the additional costs for bed linen and visitor's tax change accordingly.

3. handover of the rented property: The rented property is handed over to the tenant in a clean and contractually compliant condition. If there are any defects or the inventory is incomplete at the time of handover, the tenant must notify the keyholder/landlord immediately. Otherwise, the rented property shall be deemed to have been handed over in perfect condition. Should the tenant take over the object late or not at all, the entire contract price remains owed.

4. Careful use: The tenant undertakes to use the rented property with care, to observe the house rules and to show consideration for the other occupants and neighbours. In the event of any damage etc., the landlord/keyholder must be informed immediately. The rented property may be occupied by no more than the number of persons stated in the contract. Subletting is not permitted. The tenant is responsible for ensuring that the flatmates comply with the obligations of this contract. If the tenant or flatmate blatantly violates the obligations of careful use or if the flat is occupied by more than the contractually agreed number of persons, the landlord/keyholder may terminate the contract without notice or compensation.

5. Return of the rented property: The rented property must be returned on time in proper condition including inventory. The tenant is liable for damages and missing inventory.

6. Cancellation / changes to a rental contract: The tenant can cancel the contract under the following conditions: from the booking date up to 60 days before arrival, a processing fee of CHF 180.00 is due. For cancellations from 60 to 41 days prior to arrival, 30% of the total contract price (incl. ancillary costs) will be charged, 40 to 0 days prior to arrival the entire contract price will be due. Substitute tenant: The tenant has the right to propose a substitute tenant. This tenant must be reasonable and solvent for the landlord. The substitute tenant enters into the contract under the existing conditions. Tenant and substitute tenant are jointly and severally liable for the rent. The date of receipt of the notification by the landlord or the booking office is decisive for the calculation of the cancellation fee (on Saturdays, Sundays and public holidays, the next working day applies). In the event of premature termination of the rental, the entire contract price remains owed.

7. force majeure etc.: If force majeure (environmental disasters, force of nature, official measures, sale of the property, etc.), unforeseeable or unavoidable events prevent the letting or its continuation, the lessor shall be entitled (but not obliged) to offer the tenant an equivalent replacement property to the exclusion of any claims for compensation. If the service cannot be provided or cannot be provided in full, the amount paid or the corresponding share shall be refunded to the exclusion of further claims.

8. Liability: The lessor shall be liable for proper reservation and fulfilment of the contract in accordance with the contract. In the event of damage other than personal injury, liability shall be limited to twice the rent, unless gross negligence or wilful misconduct is involved. Liability is excluded for failures on the part of the hirer or co-user, unforeseeable or unavoidable failures on the part of third parties, force majeure or events which the lessor, keyholder, agent or other persons called in by the lessor could not foresee or avert despite due care. The tenant shall be liable for all damage caused by him or co-users, fault shall be presumed.

9. use of WLAN in the holiday accommodation: The access data for the Internet may not be passed on to third parties. The landlord reserves the right to block certain pages. The tenant has to bear the costs for the use of chargeable services. The tenant is prohibited from using, making accessible or distributing illegal content. Furthermore, the tenant may not use the WLAN to send spam and must comply with the regulations for the protection of minors. The landlord shall indemnify himself against all damages of third parties caused by the unlawful use of the WLAN by the tenant.

10. Applicable law and place of jurisdiction: Swiss law shall apply exclusively. The place of jurisdiction is agreed to be 8053 Zurich. Otherwise, the provisions of the Swiss Code of Obligations shall apply.

11. Travel insurance: We recommend that our customers take out travel cancellation insurance.